Refund policy

Return & Refund Policy — KinglandMarket

Last updated: October 15, 2026

At KinglandMarket, we want you to be satisfied with your purchase. If you experience a problem with your order or wish to return an item, please review the policy below.

1. Return Eligibility

You may request a return within 14 days of receiving your order.

To qualify for a return, items should be unused, in their original condition, and returned with their original packaging, accessories, and proof of purchase where applicable.

2. Items That Cannot Be Returned

For hygiene, safety, or other applicable reasons, certain products may not be eligible for return, including:

Items marked as final sale, where permitted by law.
Personalized or custom-made products, where permitted by law.
Used, damaged, or incomplete items when the damage was not caused during delivery or by a product defect.
Products that cannot be returned for hygiene or safety reasons once opened, where permitted by law.

This section does not limit any rights you may have under applicable consumer protection laws.

3. How to Request a Return

To request a return, contact our customer support team using the contact details listed on our website.

Please provide:

Your order number.
The product you wish to return.
The reason for the return.
Photos of the item, if it arrived damaged, defective, or incorrect.

Please wait for our return instructions before sending any product back.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us as soon as possible with your order number and supporting photos.

We will review the issue and, where appropriate, arrange a replacement, return, or refund in accordance with applicable law.

5. Refunds

Once we receive and inspect an approved return, we will notify you of the outcome.

Approved refunds will be processed to the original payment method where possible, or through another agreed method where appropriate and legally permitted. Processing times may vary depending on your payment provider or bank.

For Cash on Delivery orders, we will contact you to arrange an appropriate refund method.

6. Return Shipping Costs

If you are returning an item because you changed your mind, you may be responsible for return shipping costs, where permitted by law.

If an item arrives damaged, defective, or incorrect, KinglandMarket will review the issue and provide an appropriate resolution in accordance with applicable law.

7. Exchanges

If you need a different item, size, or variation, please contact our customer support team. Exchanges depend on product availability and applicable return conditions.

8. Cancellations

If you wish to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has been processed or shipped. Your statutory cancellation rights, where applicable, remain unaffected.